Terms of Sale

Terms of Sale

Last updated: July 11, 2026

These Terms of Sale ("Terms") govern the use of the sono-forge.com website (the "Site") and any purchase made from Sono Forge, a brand of Sono Réseau Inc., headquartered at 4605 Lapinière Blvd, Suite 350, Brossard, Québec, Canada, J4Z 3T5. By placing an order, you accept these Terms.

1. Products

Sono Forge offers made-to-order products. Images, colors, and descriptions are presented as accurately as possible, but slight variations may occur.

2. Pricing

Prices are displayed in Canadian dollars (CAD), unless otherwise indicated, and do not include applicable taxes or shipping fees, calculated at checkout.

3. Ordering and Payment

All orders are confirmed by email upon receipt of full payment. We reserve the right to refuse or cancel an order in the event of a pricing error, stock shortage, or suspected fraud.

4. Production and Delivery

As products are custom-made, a production time is added to shipping time. Full details in our Shipping Policy.

5. Returns and Refunds

Return and refund terms are described in our Return & Refund Policy.

6. Intellectual Property

All content on the Site is the property of Sono Réseau Inc. or its licensors and may not be reproduced without written authorization.

7. Limitation of Liability

Sono Réseau Inc. shall not be liable for indirect damages resulting from the use of the Site, to the extent permitted by applicable law in Québec and Canada.

8. Governing Law

These Terms are governed by the laws of the province of Québec and applicable federal laws of Canada, including the Consumer Protection Act.

9. Contact Us

For any questions, contact us at [email protected].

What is a pre-order?

A pre-order lets you reserve a limited-edition piece before it's actually manufactured. Payment is processed immediately at checkout, exactly like a regular purchase.

Every pre-order product shows an estimated production start date right on its page — that's when we begin manufacturing the ordered pieces, not the delivery date. Once production begins, you'll receive an email with your shipment details, including tracking and an updated delivery estimate.

Displayed dates are good-faith estimates based on our real production capacity — they may shift slightly depending on pre-order volume. We'll let you know if a delay becomes significant.