Frequently Asked Questions
FAQ
Can't find your answer here? Email us — we usually reply within 24 to 48 business hours.
Orders & Production
How long does it take to make my order?
Printing or embroidery generally takes 2 to 5 business days — over 97% of orders are completed in 5 business days or less. Since every item is made to order, this time is in addition to shipping.
Can I change or cancel my order after placing it?
Production starts quickly after payment is confirmed. Contact us as soon as possible — we'll do our best, but we can't guarantee changes once production has started.
Will I get an order confirmation?
Yes, a confirmation is sent by email as soon as payment is received.
Sizing & Products
How do I pick the right size?
Every product page includes a detailed size guide (measurements in inches and centimeters) — click "Size Guide" before ordering.
Are the colors on screen accurate?
We present them as accurately as possible, but slight color variations can occur depending on your screen and the printing process.
Do you offer custom or personalized products?
For any personalization request, email us — we look at these on a case-by-case basis.
Shipping
How long will it take to receive my order?
Expect generally 1 to 8 business days total (production + shipping), depending on your region.
Do you ship outside Canada?
Not at the moment — we currently ship within Canada only.
Is shipping free?
Yes — shipping is free on all orders within Canada, as this cost is already built into our product prices.
How do I track my order?
A tracking number will be emailed to you as soon as your order ships.
My package is lost or damaged — what do I do?
Contact us right away — we'll investigate with the carrier and find a solution.
Returns & Exchanges
What if the size doesn't fit?
No problem — you have 30 days from receiving your order to exchange for a different size. Return the item unworn and unwashed, and we'll ship you the correct size for free.
Can I return an item if I change my mind?
No — since every item is made to order, we don't accept returns for a simple change of mind. Size exchanges are available though.
What if my item is defective or damaged?
You're entitled to a free replacement or full refund within 30 days of receiving your order. Email us with your order number, a description of the issue, and a photo.
How long does a refund take?
Requests are processed within 3 to 5 business days, and approved refunds are issued within 5 to 10 business days.
Payment & Security
What payment methods do you accept?
Payments are processed by Stripe, a secure processor — available options are shown at checkout.
Is my information secure?
Yes — we use security protocols (SSL encryption) and never store your credit card data.
Do prices include taxes?
Prices are shown in Canadian dollars (CAD) and do not include applicable taxes, calculated at checkout based on your province.